Thank You so much for allowing Wes to come back to my Shop, to re-train me further on the Sierra Software and DECOR machine ! He is so patient, understanding and kind to work with! I really do appreciate all that Mesa Distributors has done for USA Rhinestone Designs & Dzyns Unlimited.
Your Customer Service Department and Supplies people ARE THE BEST !! We will continue to stay loyal to Mesa Distributors.
The USA Rhinestone Group
I just want to comment on your tech support!!!! Rich ROCKS!!!
Any time that we have had a problem with our equipment he has gone above
beyond helping. Trouble shooting and walking us through any issue has been
instumental in keeping us a float. I would also like to comment on Jesus,
our last problems that we had with the registration wheel he was right
with Rich in narrowing down the problem and getting it fixed.
I can not convey what an asset they have been to us and I am sure your
company. Please pass our greatest Thanks to both of these men. SEMPER FI
Since we were coming to
Ft. Worth for the ISS, I called about a month ago to see if we could get
the machine in first thing Friday morning and hopefully get it repaired
while we were at the show. They scheduled us for that day, we dropped off
the machine, went to the show, were notified mid-day the machine was
repaired and stitching fine. Went back that afternoon and picked her up.
Our technician was Duane and he did an awesome job. He was curteous,
knowledgable, listened to all my comments and descriptions and very easy
to work with.
Thanks MESA for working us in so we could make 1 - 12 hour round trip
from NW OK to Ft. Worth combined with the ISS instead of 2. We have had
our machine for 9 years, purchased from MESA and every experience with
them has been a good one. We appreciate you and just wanted you and
others to know. Great Job!
– Ken & Barb Reich
I would like to start
off with: "**** why did I not do this earlier". Ami Benson is the best
sales lady in the business. I have had nothing but, good service from her
even before I decided to purchase my 1501C machine. I sent an email
online and got a call the next day. Ami, was not pushy she was very
helpful and informative. I left Mesa after my tour of the facilities
wanting to purchase every machine Mesa manufactures. I got my machine
with in a couple of days and I was up and running. Business has been good
and I am going to purchase another 2 machines at the beginning of the
year. Ami, get ready I am coming back and I don't want to deal with
anyone but, you.
PS: Jessica & Jay thanks for your support on my classes.
– M. Walker
The level of service that all of you have provided has far exceeded our
expections, and we certainly look forward to a long business relationship
with all of you as we progress in this industry. We would definitely
recommend your company to anyone who is looking to purchase equipment or
begin a new embroidery business. Thank you for everything!
– Jeremy Beatty
We thank you for sending a person who came with a purpose, was very
knowledgeable in her field, and most importantly skilled in conveying her
knowledge to us. It was a pleasure to have her expertise for the week.
– Howard Morgan
We bought an HM1 from you guys in December. We got it refurbished, it had a few issues when we got it. You thought I was going to complain didn't you? Not at all. Actually We just wanted to thank you all for everything.
I was reading on a t-shirt forum the other day about a guy that bought a brand new DTG printer from (another company)
and the print-head was faulty right out of the box. Since it was a "consumable" part they refused to give him a replacement. Well we thought we had the same issue and you guys there could have did the same thing and you didn't. Yes the print-head was fine but the capping station wasn't and you guys went ahead and not only replaced it but sent someone out to us to do it for us.
As far as your training, in our opinion it was impeccable and everyone there has been so nice and professional. You guys have excellent customer service and a smart business sense. We will in the future I'm sure buy an additional DTG and we wouldn't dream of buying one anywhere else and it is because of your great service and friendly people...
I NEVER really recommend anything to anyone and I certainly don't usually feel compelled to tell a company how great I think they are but we really are that impressed with you all and you made our buying experience a good stress free one and we just wanted to say THANK YOU!!
– Bryon and Kippy Hudson
The 2 machines are doing great. Thank you so much once again for being my sales lady over the years.
I am doing 19 backs 84,000 stitches, then left chest on these Dickie shirts and they look great. Thank you for getting me up and running also...
You are the BEST
– Mary Cummins
PHOEBE'S CUSTOM EMBROIDERY
La Quinta, CA
I can't say enough nice things about the way my wife and I have been taken care of by MESA. Service always calls me back promptly, and we have received great support for our HM-1501C.
– Tom McDonald
Oklahoma City, OK
Everything is going great! I actually just embroidered some golf towels with our website and tournament on them to give away at this tournament. It was so nice being able to run them without any problems - now that I know all the proper settings. Thank you so much for your help. I would love to tell others how great things are with your company.
World Class Karate
We purchased the single head embroidery machine, after months of thought and worry,
afraid it was going to be complicated. But your training people were GREAT. One
came to our site and got us up and going. The other knew the software very well.
Thanks So Much. After a small ad in the local paper a week ago, we already have
several orders. Thanks again.
– Dan & Crystal Nathan
Very pleased with Mesa and the Highland 1501C5! I just completed training with Candice on the machine. She's very knowledgeable and thorough. I was too intimidated to touch the machine before training, but now I'm anxious and ready to make all kinds of things! Thanks to Candice, I feel very comfortable with the machine now.
– Adrienne Murphy